Privacy notice

Who is behind Brell?

Brell for Real Estate is offered by Craft Consulting Services, a registered business name of Craft Food Group Pty Ltd (ABN 32 643 961 282), Australia.

Free-trial and demonstration enquiries

When you use the enquiry form, we collect your name, work email, agency or business name, the area you service, your preferred enquiry focus, and any other optional details you choose to provide. We use these details to assess and respond to your request for the free trial or a personalised Brell demonstration. Please do not include confidential client information in the form.

Storage and access

Website enquiry details are saved in an access-controlled database for the team handling Brell requests. This uses a separate provider from the AI call service. We have not confirmed that website enquiries are stored only in Sydney. The form does not ask for payment details or your clients' information.

A fixed retention period for website enquiries has not yet been confirmed. For questions about information you have submitted, including access, correction or deletion requests, email info@hellobrell.com.au.

Brell AI call-service data

Voice calls are not recorded. Only transcripts are stored in Australian data centres, with personally identifiable information redacted. Our Australian AI services provider has SOC 2 Type II assurance and ISO/IEC 27001 certification. Ask us about transcript retention and how follow-up details reach your agency before activating Brell for client calls.

Calling the live AI demo

Calling 03 9022 6405 connects you to a separate, real-time AI voice demonstration. Voice calls are not recorded. Only transcripts are stored in Australian data centres, with personally identifiable information redacted. Contact us if you have questions about transcript retention. Please test with fictional names, addresses and scenarios—do not share sensitive information or real client details. The conversation samples displayed on the website are fictional illustrations and are not customer recordings.

Questions or changes to your details

If you have a privacy question or concern, email info@hellobrell.com.au or contact the Brell team using the enquiry form.